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SAP C_C4H63_2411 Exam Syllabus Topics:

Topic	Details
Topic 1	APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant's understanding of how to integrate and leverage APIs for data exchange and system interoperability.
Topic 2	Insights: The Insights section of the exam evaluates the consultant's ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.
Topic 3	Data Privacy: This section focuses on data privacy considerations in customer data management. SAP Customer Data Solutions Consultants should be well-versed in data protection regulations and privacy-enhancing technologies. The exam may evaluate the ability to implement privacy-compliant data handling processes and ensure adherence to relevant laws and standards.
Topic 4	Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.
Topic 5	Managing Clean Core: This section of the exam measures the skills of SAP Customer Data Solutions Consultants and covers the management of Clean Core in SAP systems. It comprises understanding the principles of maintaining a clean core, which involves keeping the central system free from custom modifications. The exam may assess the ability to implement clean core strategies effectively while ensuring system integrity and performance.
Topic 6	Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.
Topic 7	Implementing B2B: In this final section, the main focus is on implementing SAP Customer Data Solutions in business-to-business (B2B) contexts. SAP Customer Data Solutions Consultants should understand the unique challenges and requirements of B2B customer data management.
Topic 8	Data Ingestion: Data ingestion is a core component of customer data platforms, and assesses the consultant's expertise in this area. It covers various methods and tools for importing data from multiple sources into the SAP Customer Data Platform.

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SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q56-Q61):

NEW QUESTION # 56
What is the purpose of the Connector Studio?

A. It enables activation of preconfigured application connectors.
B. It enables creation of templates for source/destination REST API applications.
C. It enables the setup of ETL jobs and data pipelines for data ingestion.
D. It enables activation of newly created audiences.

Answer: B

Explanation:
The purpose of the Connector Studio within the SAP Customer Data Platform is to serve as a low-code/no-code solution that enables the creation of integrations between the SAP Customer Data Platform and any REST platform or application. It allows users to create templates for source/destination REST API applications, facilitating the integration process and enabling seamless data flow between different systems.
Reference = This information is derived from the SAP Help Portal documentation on the Connector Studio, which provides a detailed explanation of its role and capabilities in the context of the SAP Customer Data Platform123.

NEW QUESTION # 57
Which of the following triggers are supported in CX flows? Note: There are 3 correct answers to this question.

A. Action occurrence
B. Audience activated
C. Event occurrence
D. Segment membership
E. Customer or group update

Answer: C,D,E

Explanation:
Within the SAP Customer Data Platform, CX flows are designed to be triggered by specific events that signify a change or an action related to a customer or group. The supported triggers for CX flows include:
Event occurrence: This trigger is activated when a specific event is ingested into the platform, indicating an action or change has occurred.
Customer or group update: This trigger responds to any updates made to customer or group attributes within the platform.
Segment membership: This trigger is based on the inclusion or exclusion of a customer or group within a particular segment, reflecting their changing status or behavior.
These triggers enable the SAP Customer Data Platform to react in real-time to changes in customer data, allowing businesses to deliver personalized experiences at crucial moments in the customer journey.
Reference = The details provided here are consistent with the information available in the SAP Customer Data Platform documentation, which outlines the various triggers that can initiate CX flows123.

NEW QUESTION # 58
Which of the following are valid data processing reasons when creating processing purposes?
Note: There are 3 correct answers to this question.

A. Data ingestion
B. Consent
C. Contract
D. Legal obligation
E. Legal interest

Answer: B,C,E

NEW QUESTION # 59
What are some valid concerns that can be solved by a customer data platform (CDP) solution? Note: There are 2 correct answers to this question.

A. Inability to manage data volume
B. Inability to perform single sign-on
C. Too many data silos
D. Missing enterprise consent and preference management system

Answer: C,D

Explanation:
Customer Data Platforms (CDPs) are designed to address a variety of challenges related to customer data management and utilization. Some valid concerns that CDPs aim to solve include:
A . Missing enterprise consent and preference management system: CDPs provide robust mechanisms for managing customer consents and preferences across multiple channels and touchpoints. This capability ensures that customer data is used in compliance with privacy regulations and in alignment with individual customer preferences, enhancing trust and engagement.
B . Too many data silos: One of the core functions of a CDP is to break down data silos by aggregating customer data from various sources into a unified customer profile. This consolidation enables a more comprehensive and actionable view of the customer, supporting personalized engagement and more effective data analytics.
CDPs address these concerns by providing a centralized platform for managing customer data, enabling businesses to deliver more personalized and compliant customer experiences while gaining deeper insights into customer behaviors.
Reference:
SAP Customer Data Platform documentation on consent management and data integration capabilities.
Industry best practices on utilizing CDPs to overcome challenges related to data silos and consent management.

NEW QUESTION # 60
You want to provide user access to the SAP Customer Data Platform console using the administration features in the console. How can you do this?
Note: There are 2 correct answers to this question.

A. By using the Admin Users functionality
B. By calling an Admin User REST API
C. By directing users to request access via a self-service portal
D. By providing the correct Universe SAML Login configuration

Answer: A,C

NEW QUESTION # 61
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