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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q82-Q87):

NEW QUESTION # 82
A user is setting up an older model barcode scanner that connects via a serial port to a modern computer that lacks a native serial interface.
What device should the IT support technician recommend to facilitate the connection?

A. Serial to HDMI adapter
B. Serial to USB adapter
C. Serial to Ethernet adapter
D. Serial to VGA adapter

Answer: B

Explanation:
Correct Answer. A. Serial to USB adapter A serial to USB adapter is the appropriate solution for connecting a device that uses a serial port to a modern computer that only has USB ports. This adapter will convert the serial signal to USB, allowing the older hardware to communicate with the newer system.
Option B is incorrect because a serial to Ethernet adapter is generally used for network connectivity purposes and not suitable for direct device interface like barcode scanners.
Option C is incorrect because serial to HDMI adapters do not exist; HDMI is a video interface standard that is unrelated to serial communications.
Option D is incorrect because VGA is a video output interface and does not support serial data transfer.

NEW QUESTION # 83
During an annual review, a client notes that the resolution times for critical issues often exceed the times outlined in the SLA.
Which action should the IT support team take first to address this issue and align with the SLA terms?

A. Simplify the reporting process for users to submit tickets
B. Review and adjust resource allocation for critical issues
C. Request the client to lower their expectations regarding resolution times
D. Increase the frequency of performance reviews for IT support staff

Answer: B

Explanation:
Reviewing and adjusting resource allocation ensures that sufficient resources are directed toward resolving critical issues swiftly, thereby meeting or exceeding SLA commitments.
Option B is incorrect because requesting clients to lower their expectations is counterproductive and does not solve the underlying service delivery issues.
Option C is incorrect as increasing performance review frequency may help monitor staff performance but doesn't directly address resource allocation challenges.
Option D is incorrect because while simplifying the ticket submission process can improve user experience, it does not address the actual issue of meeting resolution times as per the SLA.

NEW QUESTION # 84
While providing remote support, you encounter a problem that you suspect has been resolved in a recent technical forum thread but the thread contains multiple conflicting solutions.
What should you do to effectively use this information?

A. Apply the easiest solution from the thread without reviewing others
B. Evaluate the solutions based on upvotes or likes and choose the most popular one
C. Post a new question on the forum without reviewing the existing thread fully
D. Analyze the responses to identify the most logical solution supported by technical reasoning

Answer: D

Explanation:
Correct Answer. C. Analyze the responses to identify the most logical solution supported by technical reasoning Carefully analyzing each proposed solution and selecting one based on sound technical reasoning ensures that the most appropriate and effective fix is applied.
Option A is incorrect. Choosing the easiest solution without considering its applicability or effectiveness can lead to further issues.
Option B is incorrect. Popularity of a solution does not necessarily reflect its appropriateness or effectiveness for the specific situation.
Option D is incorrect. Posting a new question without fully utilizing existing information may delay finding a solution and clutter the forum with redundant threads.

NEW QUESTION # 85
A user's desktop has an older graphics card with a DVI output, and they wish to connect it to a newer monitor that only supports DisplayPort input.
Which converter should the technician suggest to ensure the best display performance?

A. DVI to HDMI converter
B. DVI to VGA converter
C. DVI to DisplayPort converter
D. DVI to USB-C converter

Answer: C

Explanation:
Correct Answer. C. DVI to DisplayPort converter Using a DVI to DisplayPort converter is the most direct and effective method to connect an older graphics card with DVI output to a newer monitor with DisplayPort input. This converter ensures that the digital video signal is maintained without degradation, providing optimal display quality.
Option A is incorrect because while an HDMI converter could work, it would not match the DisplayPort input directly, potentially leading to lower performance or the need for additional conversion.
Option B is incorrect because VGA is an analog format, leading to a potential drop in video quality compared to the digital formats like DVI and DisplayPort.
Option D is incorrect because USB-C generally handles data transfer or power delivery and is not typically used for converting video signals from DVI.

NEW QUESTION # 86
A user is attempting to transfer large video files from their computer to an external hard drive but finds the transfer speed to be slower than expected. The computer and external hard drive both support USB 3.0.
Which of the following might be the reason for the slow transfer speeds?

A. The USB ports on the computer are dirty or damaged
B. The external hard drive is formatted with FAT32 file system
C. The USB cable used is only USB 2.0 compliant
D. The computer is running on battery power

Answer: C

Explanation:
Correct Answer. A. The USB cable used is only USB 2.0 compliant Using a USB 2.0 cable in a setup that supports USB 3.0 can significantly limit the transfer speed because USB 2.0 cables are designed for a maximum transfer rate of 480 Mbps, much lower than USB 3.0's 5 Gbps capability.
Option B is incorrect because dirty or damaged USB ports might prevent the device from being recognized at all but wouldn't specifically slow down transfer rates if the connection is still being made.
Option C is incorrect because while FAT32 has file size limitations, it does not inherently slow down transfer speeds, provided the individual files are within the allowable size limits.
Option D is incorrect because running a computer on battery power can affect performance but does not specifically affect USB transfer speeds.

NEW QUESTION # 87
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