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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which services can be added to a business role? Note: There are 2 correct answers to this question.

A. Installed base
B. Maintenance plan
C. Warranty
D. Measurements

Answer: A,D

Explanation:
In SAP Service Cloud Version 2, "Installed Base" and "Measurements" are two of the services that can be added to a business role. The Installed Base service allows for the management and tracking of a customer's installed products or equipment, enabling service agents to have a comprehensive view of the customer's assets for better service and support. The Measurements service, on the other hand, enables the tracking and recording of various metrics or performance indicators related to the installed base or service processes. This service is crucial for monitoring performance, ensuring quality, and making informed decisions based on empirical data.

NEW QUESTION # 14
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

A. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
B. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
C. It is not possible to change an existing Case Type, so deactivate it and create a new one.
D. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.

Answer: B

NEW QUESTION # 15
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Service levels
B. Accounts
C. Registered products
D. Response templates

Answer: B,C

NEW QUESTION # 16
Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Subcategory
B. Cause category
C. Incident category
D. Category

Answer: A,D

NEW QUESTION # 17
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Service levels
B. Accounts
C. Registered products
D. Response templates

Answer: B,C

Explanation:
In SAP Service Cloud Version 2, employees can be assigned to various objects as part of the system's configuration to ensure proper management and allocation of resources. Specifically, employees can be associated with "Accounts" to manage customer relationships and interactions effectively. This allows for a personalized and efficient approach to account management, where specific employees are responsible for certain accounts, ensuring better service and accountability. Additionally, employees can be assigned to
"Registered Products," which enables them to manage and oversee specific products that customers have registered or purchased. This assignment is crucial for providing targeted support and services for specific products, enhancing the overall customer service experience.

NEW QUESTION # 18
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